de999 Privacy Policy

Introduction

de999 ("we", "our", or "us") operates the website https://de999.vip and any associated mobile applications or services (collectively, the "Platform"). We respect your privacy and are firmly committed to handling your personal data with transparency, care, and security. This Privacy Policy describes how we collect, process, store, and share information about you when you access or use our Platform.

By registering an account, making a deposit, or simply browsing de999, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform immediately and contact our support team at [email protected].

Last updated: January 2026

Information We Collect

We collect several categories of information to provide, maintain, and improve our services, comply with legal obligations, and deliver a personalised experience to every player on our Platform.

Personal Identification Data

• Full name, username, and date of birth (we verify all users are 21 years of age or older)
• Email address and mobile phone number (used for account verification and notifications)
• Residential address, city (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), and country of residence
• Government-issued identification documents submitted during KYC verification (e.g. National ID card, passport)
• A profile photograph or selfie where required for enhanced identity verification

Financial and Transaction Data

• Payment method details including bKash wallet number, Nagad account, Rocket account, and Upay credentials
• Deposit and withdrawal history, transaction amounts in BDT (৳), timestamps, and reference numbers
• Bonus claims, free spin usage, wagering requirement progress, and promotional participation history

Technical and Usage Data

• IP address, device type, operating system, browser type and version, and mobile network operator
• Pages visited, session duration, game titles launched, betting patterns, and in-game activity logs
• Cookie identifiers, referral source, and language preferences stored in your browser session

How We Use Your Information

de999 processes your personal data only for lawful, specified, and legitimate purposes. We never sell your personal information to third-party marketers. The specific ways we use your data are set out below.

• Account creation, verification, and ongoing account management including password resets and security alerts
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels
• Complying with anti-money-laundering (AML) regulations and Know Your Customer (KYC) obligations
• Detecting and preventing fraudulent activity, unauthorised access, collusion, and problem gambling patterns
• Sending transactional communications such as deposit confirmations, withdrawal receipts, and account security notices
• Personalising your experience on de999 — including game recommendations, bonus offers, and promotional content — based on your play history and stated preferences

Sharing Your Information

de999 does not sell, rent, or trade your personal information to any third party for commercial gain. We may, however, share your data with trusted partners in the following limited circumstances:

• Payment processors and financial partners (such as bKash, Nagad, Rocket, and Upay) solely to complete your transactions and prevent payment fraud
• Game providers and software suppliers (e.g. Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) to deliver games and maintain fair play standards
• Regulatory and law enforcement authorities when we are under a legal obligation to disclose data, for example, to comply with AML or counter-terrorism financing laws
• Fraud prevention and security analytics providers who assist us in detecting suspicious activity, collusion, and account takeover attempts

All third parties who receive your data are contractually required to maintain its confidentiality and use it only for the specific purposes for which it was shared. We do not permit our partners to use your data for their own independent marketing activities.

Data Security

de999 implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict role-based access controls for internal staff, regular security audits, and intrusion detection systems monitoring Platform activity around the clock.

While we take every reasonable precaution to safeguard your data, no method of transmission over the internet or electronic storage is entirely infallible. We strongly encourage you to use a strong, unique password for your de999 account, enable any available two-step verification options, and never share your login credentials with any third party.

Cookies and Tracking Technologies

de999 uses cookies and similar tracking technologies to enhance site functionality, remember your preferences, and analyse usage patterns. A cookie is a small text file placed on your device when you visit our Platform. We do not use cookies to collect sensitive personal information such as passwords or payment details.

Types of Cookies We Use

• Essential cookies — required for core Platform functionality such as maintaining your login session, processing transactions, and ensuring the security of your account
• Analytical cookies — used to understand how visitors navigate de999, which game categories are most popular, and which pages need improvement (data is aggregated and anonymised)
• Preference cookies — used to remember your selected language, display settings, and other customisation choices so that your experience is consistent across sessions

You can control and manage cookies via your browser settings. Disabling essential cookies may affect your ability to log in and use certain features of the Platform. Disabling analytical or preference cookies will not prevent you from accessing games or making transactions.

Your Privacy Rights

As a de999 user, you hold several important rights with respect to your personal data. We take these rights seriously and aim to respond to all valid requests within 30 days of receipt.

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — if any personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected
• Right to erasure — subject to applicable legal and regulatory retention requirements, you may request the deletion of your personal data from our systems
• Right to restrict processing — you may ask us to limit how we use your data in specific circumstances, such as while a correction request is being reviewed
• Right to data portability — you may request that we provide your personal data in a structured, machine-readable format where technically feasible

To exercise any of the above rights, please send a written request to [email protected] from the email address registered on your de999 account. We may need to verify your identity before processing your request in order to prevent fraudulent access to another user's data.

Data Retention

de999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, unless a longer retention period is required by law. For active accounts, we retain your profile information, transaction history, and game records for the lifetime of the account and for a minimum of five (5) years following account closure to satisfy AML and financial record-keeping obligations.

Anonymised or aggregated data that can no longer be linked to any identifiable individual may be retained indefinitely for analytics, product improvement, and internal reporting purposes. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

Third-Party Links

The de999 Platform may contain links to third-party websites, applications, or services for informational purposes. These links do not constitute an endorsement or recommendation by de999. We have no control over, and accept no responsibility for, the privacy practices or content of any third-party site. We encourage you to review the privacy policy of any website you visit independently of our Platform.

Children's Privacy

de999 is strictly an adult entertainment platform. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal information from individuals under 21 years of age. If you are a parent or guardian and believe that your child has registered on de999 or provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate steps to remove the account and delete any associated data.

We strongly support responsible gaming practices and encourage all users to play responsibly. 21+ only. If you believe gambling is affecting your wellbeing, please visit our Responsible Gaming page for guidance and self-exclusion tools.

Changes to This Privacy Policy

de999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-Platform notification.

Your continued use of the de999 Platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We recommend that you review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way de999 handles your personal data, our dedicated support team is here to help. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email us at [email protected]. Our team operates 24/7 and aims to respond to all written privacy requests within 30 days. Please use the email address registered to your de999 account when submitting a data rights request, as this allows us to verify your identity efficiently.